Ordering and Shopping
How do I place a web order?
Is ordering secure?
How can I pay?
Can I make changes to my order?
What happens if stock is unavailable?

Shipping and delivery
How much does delivery cost?
Do you deliver to my country?
How long until my order arrives?

How do I place a web order?
It's easy (and oh so fun, too)!
1. Browse our designs until you find something you like, and click on it.
2. On the design page, select the colour and size, if applicable, that you would like, and click the "Buy now" button.
3. You'll then be taken through to the secure Paypal shopping cart where you can either buy the item or head back to our products by hitting "Continue shopping" button.
4. When you've got everything you want in your cart, you can complete the checkout process. On the "Your Shopping Cart" page, click the "Proceed to checkout" which will take you through to the customer details page and billing area.
5 . Once you've filled out your information an order confirmation screen will appear, and you will receive an order confirmation via email.
That's it! So simple! I love Internet shopping!
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Is ordering secure?
All personal information submitted to Lindsey Loves is fully protected and will NOT be sold or given to a third party. Our online store is built upon the Paypal system.
Your internet browser helps you recognize when you visit a secure page on our site. A small lock icon appears in the bottom right-hand corner of your internet browser. This means the information on the page is protected and safe. Additional online security is provided by SSL (secure socket layer) encryption which prevents any unauthorized transmission of your personal information.
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How can I pay?
Lindsey Loves accepts all major credit cards (Visa, Mastercard, Discover, or American Express) as well as PayPal payments. Our site utilizes an SSL secure connection during the transaction so that your information is kept secure and private. Please note that the charge on your statement will appear as "Lindsey Loves".
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Can I make changes to my order?
In most cases, we are able to make changes to your order. This can usually be done if you email us within 24 to 48 hours of placing your order. if the item has already been despatched then you will need to follow the returns proceedure.  For made to order items cancellations must be made within 48 hours of the order.  Cancellations after this time will be charged at 100%.
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What happens if stock is unavailable?
We try to give accurate stock information when you place your order, but as we don't (as yet) run a live stock update system, when stock gets low we can't promise we will have what you ordered.  Sometimes we'll just plain sell out and it takes a while to re-order.  If something is out of stock you can place a back order if we are getting more of that product in we will give you an expected delivery time. We do not charge your card until the item is in stock and is ready for dispatch.
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How much does delivery cost?
Standard delivery items
Standard delivery is £5.50 per order for UK - up to 7 days
Next day delivery not available online. Sorry!

For delivery to the following postcodes please e-mail or call us and we would be happy to supply a quote. IV,HS,KA27-28,KW,PA20-49,PA60-78,PH30-44, PH49-50, ZE, BT, IM,TR21-25.

The cost for delivery falls into 3 categories
Standard delivery - up to 7 days
Orders under £70 = £5.50
Orders between £70.01 and £149.99 = £9.95
Orders upwards of £150 = £12.00

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Do you deliver to my country?
At present we are unable to ship outside of the UK. Sorry!
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How long until my order arrives?
We aim to dispatch your goods within 7 days from the receipt of the order (subject to stock availability).
Please allow up to 14 days for receipt. If your item is not in stock and cannot be delivered within 14 days, we will email or telephone you with an expected delivery date. Should you have a specific date that you require an item please let us know and we will do our best to accommodate your request and let you know either way to avoid any disappointment

Made to order items
Please allow 20 days for receipt. Should you require the items for a certain day please call to discuss and we will do our best to meet your requirements.
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How do I return/Exchange an item?
Returns policy
Should you be unhappy with your purchase, we will arrange for a replacement or refund (subject to availability), if notified within 7 days of receipt of the goods.  We request that unsuitable goods should be returned to us in a new condition within 7 working days of receipt. Please call to obtain a returns reference number before returning the goods.  Returns not notified within 7 days cannot be exchanged or refunded. Please wrap the items securely, fill in the returns form which is supplied with the item and use insured registered delivery to return to the below address. Postage and packaging costs are non refundable and are at your expense.  In the event of the goods being faulty we will cover the cost of the postage and either refund or exchange the goods.    We cannot accept liability for goods lost or damaged in transport.  Made-to-order items are non-returnable unless faulty. If we find the product has not been returned to us is a fully resalable condition, we reserve the right to refuse a refund.  We will refund your original delivery cost if the item is faulty or damaged but not when the product is simply unwanted.
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How long will it take to process my return/Exchange?
From the time you ship your return/exchange back to us, please allow 2 to 3 weeks for processing.
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You had a design that I wanted, but now it's gone! Can i still buy it?
Usually it means we don't stock the item any more, but give us a call and we will double check for you.
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